Shipping & Returns
PORTUGAL SHIPPING
All orders have a standard €4.90 flat rate shipping fee. All items are
shipped via CTT Correio Azul, meaning there is no tracking. Please allow 1-2 business days for processing before orders ship from our warehouse. Once the order is processed, you will receive a shipment confirmation email. Delivery in 1-5 business days. UNDRESSE is not responsible for lost or stolen packages.
PORTUGAL RETURNS + EXCHANGES
Due to hygienic reasons, all underwear bottoms are FINAL SALE. If your order arrived damaged/faulty please send us a photo to hello@undresse.com and your information, and we will be happy to help with a resolution.
EUROPE + INTERNATIONAL SHIPPING
We ship worldwide via DHL International, which generally arrives in 2-5 business days. Duties, and other import taxes associated with international shipping are assessed by customs and are the responsibility of the customer. Once the order is processed (please allow 1-2 business days), you will receive a shipment confirmation email with the shipping tracking number. UNDRESSE is not responsible for lost or stolen packages.
EUROPE + INTERNATIONAL RETURNS + EXCHANGES
Due to hygienic reasons, all underwear bottoms are FINAL SALE. If your order arrived damaged/faulty please send us a photo to hello@undresse.com and your information, and we will be happy to help with a resolution.
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